Legal / Refund Policy

Refund Policy

Last updated 5 November 2026

Draft: pending counsel review

Draft: pending counsel review.

Your 14-day right

1. Your 14-day right. You can cancel a new plan or token purchase within 14 days for a full refund if you have not used any tokens or Premium features. At checkout you can choose to start straight away; if you then use them, you lose this right for that purchase.

After that

2. After that. We do not refund plans or tokens once used, except where the law requires.

How to ask

3. How to ask. Email help@lumora.app from your account email with the purchase date. Refunds go back to the original card within 10 working days.

Tokens

4. Tokens. Monthly plan tokens roll over from month to month while your plan is active and end if your plan ends. Tokens you buy never expire; without an active plan they are paused until you subscribe again. Promo tokens expire 90 days after you get them.

Cancelling

5. Cancelling. Cancel any time in Settings. Your plan stays active until the end of the period you paid for.

Deleting your account doesn't refund your plan

6. Deleting your account doesn't refund your plan. Tokens left in your account are lost.

Failed media

7. Failed media. If a photo, video or voice note fails, the tokens go back automatically.

Card disputes

8. Card disputes. Please contact us first; a chargeback pauses the account while it is reviewed.

Questions? help@lumora.app