Legal / Trust & Safety

Trust & Safety

Last updated 5 November 2026

Draft: pending counsel review

Draft: pending counsel review.

Your safety comes first.

Age checks

1. Age checks. Before you can chat, our partner Yoti estimates or verifies that you are 18 or over. We receive only the result. We ask because the law requires it and because Lumora is for adults only.

Everything here is AI

2. Everything here is AI. Characters, their photos, videos and voices are made by AI. A label on every character page and in every chat says so.

What we block

3. What we block. Automated filters check every message and every image or video before you see it. They block anything involving minors, real people without consent, explicit sexual content, self-harm encouragement and other content our Community Guidelines forbid.

People review reports

4. People review reports. Our safety team reviews every report within 24 hours and acts on serious ones first.

Illegal content

5. Illegal content. We remove it, keep the evidence securely and report child sexual abuse material to the relevant authorities.

Need help now? If you are in danger or thinking about harming yourself, contact

6. Need help now? If you are in danger or thinking about harming yourself, contact local emergency services. The helplines for your country are listed below (from our helplines list).

Contact our safety lead: safety@lumora

7. Contact our safety lead: safety@lumora.app.

Questions? help@lumora.app